Mint Mobile
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I am extremely unhappy with my current…
I am extremely unhappy with my current experience, which still has not been resolved. I placed an order on 01-08-25 for a new phone. On 01-08-25 I received two separate emails. The first email stated that my order had been confirmed (MMO_459295). The second email stated that my order HAD BEEN SHIPPED (tracking# 284178792260). I called mint mobile on 01-13-25 to inquire the whereabouts of my order (MMO_459295). I was told that the phone had not even been shipped out and that it would be shipped out that day of 01-13-25, which it was not. I was given a website address (phones mintmobilephone(dot) com(/)status) during the phone call on 01-13-25 that would allow me to track the progress on Mint Mobile's end. I messaged Mint Mobile through the "send message" button on 01-13-25 and stated "I was told that my phone would be shipped out today. Has my phone been shipped to FedEx yet??. I was told on 01-14-25 that my phone would be shipped out on 01-15-25, which it was not. I messaged on 01-15-25 and asked "Has this order been shipped yet?" On 01-15-25 the reply I received was "shipping today". On 01-16-25 I messaged "Has the order # MMO_459295 been shipped to FedEx as of today 01-16-25?" The reply I received on 01-16-25 was "The order was delayed until today. It be updated by FedEx this afternoon". Why has my order been delayed? The absolute lack of correspondence on Mint Mobile's end is disgusting! The absolute lack of updating an existing CUSTOMER on your OWN website as to the current status of their order is shameful. Where is my order!!?