Mint Mobile
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terrible customer service
Terrible customer service. I was on the phone with them for over 30 hours. That's not a typo. It was over 30 hours. I talked to about 10 different representatives who all told me conflicting information about getting my referral credit. I had to send in screenshots of communications and I was told the problem was resolved and not to worry about it but just 3 days later I was told another department denied my claim. I went through that 3 or 4 times. I had absolute proof that I deserved the credit and the smarter representatives acknowledged that but then someone else would intervene and deny the claim. I wrote to Mint headquarters with printouts of my documentation but never heard back from them. Why spend all this time and effort just to get a $15 credit? Because they promised it to me and I did everything by the book. It was the principle of the thing not to be cheated. I learned that Mint can be very deceptive and that their customer service department is not there to help you but to make sure they can squeeze every penny from you even if they have to lie and cheat. I would have given them just one star except for the fact that the phone service is good and their pricing is good. But their customer service is so bad that it is practically unbelievable. In response to this point Mint reached out and said to call them. Ha! No way am I going to spend any more hours on the phone with their so-called customer service. If I call them, they'll be nice, and make a promise, and tell me to wait three days. Then after three days, nothing. And there's no way to call them back to talk to the person who made the promise. If there's a file number, they might look it up and they'll say according to the file, the issues has been resolved and no further action will be forthcoming. But there will be no way to communicate with the person who closed the file. Go through this again? No thank you. Thirty-plus hours is quite enough.