Lloyds Bank Insurance
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Issues with online banking
Issues with online banking, not unusual, but as I needed to transfer money between accounts to avoid overdraft charges, on this occasion the inability of Lloyds online banking to allow a customer to do this was extremely frustrating. Tried the online chat-no sense from that, as it couldn't understand what I was saying, expected wait time for an agent to respond-30 mins minimum. I called the bank, again, expected wait time to actually talk to somebody at least 15 mins. After 20, I gave up...So, the outcome is that I'm worse off for the overdraft charge-which I can't actually avoid but at least I've increased Lloyds income with my unfair overdraft charge as the issues with the online banking have prohibited me from transferring money into said account to avoid charges! What an excellent way to make just that bit more money, Lloyds, what a lovely way to reward loyal customers....