Bite Squad
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I would give a zero!
I would give a zero!! This company has no business doing business. This was my first and will be my last transaction with them. Ordered food at 4:15 yesterday. Told me estimated time of delivery was 5:52pm. Not so bad. I check the time it’s now 6:05 and still no food, the app says it’s still being prepared. So I use the live chat to see where my food is, no response. So I call the restaurant, they tell me my food has been ready there just is no driver assigned. Lady tells me she’s going to try to contact them. I go back to the app and get told sorry for the delay they will let me know when the driver is on the way. I complained that our food was going to be cold. 6:45 I get a notification that my food was being prepared again and would be delivered by 7:15. Makes no sense. By this time I’m having to drop my step son off and having to drive past the restaurant so I called the restaurant at 7:00 and told them I was just coming to pick it up, they said ok. 7:15 I get to the restaurant as I’m getting out of my vehicle I get another notification from bite squad,”your drive just left the restaurant with your order.” I walk inside pickup my food. Restaurant tapatios was very apologetic told me they were sure everything was cold considering it had been made for hours at this point. And yes it was. Funny thing is bite lied!!!’ No driver picked up my food also I got a notification that a Lorraine dropped my good off at my house, another lie!!! No driver showed up to my house with any food. I requested a refund through there dumb app cause god forbid you actually talk to a person. The app says it refunded me my 97.00$ but my account doesn’t say the same. Again no actually person to talk to. Today I will be trying to contact there cooperate office. This company is a joke!