ZampleBox
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Unauthorized Charge / HORRIBLE Customer "Service"
I was excited about a Black Friday promotion and wanted to see if it was still available. The site informed me that I had to have my cart loaded and checkout before I could enter and check the code. I loaded my cart with 6 bottles of random juices just so I could check the code and was again prompted to checkout before I could enter and try the code, so I clicked checkout. It immediately placed the order, did not allow me to confirm anything or check the code. I frantically attempted to undo the action and was directed to send a text about the order for support, so I did so 5 minutes after the order was placed. I got no response. After 7 hours without any response of any kind, I attempted support again through the website and sent another text explaining the situation. Still, no response. Another 4 hours AFTER that, I get an email stating "YOUR ORDER IS ON ITS WAY!" I didn't receive this message for another 2 hours as I was preoccupied with life, but when I got home initiated a live chat on the support site right away. Then went rounds and rounds near the entirety of the next day (did not receive a reply until then) trying to explain what happened. At no point was I listened to or assisted in any way, simply was told repeatedly that the order couldn't be canceled (the order I didn't authorize and attempted to cancel 5 minutes after the SNAFU occurred) because it had already shipped. I've heard a lot of good things about ZampleBox and wasn't expecting this at all. This is by far one of the worst customer support experiences I've ever had with any company. EDIT: I've actually been communicating with the company the past couple days through the email address and things have gotten WORSE. No ownership of the issue even after pinpointing the precise problem. Offered to refund half the cost, less shipping, of a charge that was completely unauthorized to begin with after ignoring my plea for help before this became a problem and the order was processed. Repeatedly blamed me and made critical comments.