Jo-Ann Stores
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Fraudulent charges
On Saturday, March 13, 2021 I went to JOANN'S ONLINE website. I wanted to purchase a couple items so put them in my cart and tried to check out. I was paying using Paypal. After going through the payment processing, I clicked the button to confirm the order, but a box popped up with red letters stating that MY ORDER COULD NOT GO THROUGH DUE TO PAYMENT NOT ACCEPTED, AND TO "TRY AGAIN". I did this, going through the checkout as instructed. AGAIN, A MESSAGE IN RED APPEARED TELLING ME THAT NO ORDER COULD BE COMPLETED AND PAYMENT WAS NOT ACCEPTED. AGAIN IT SAID "TRY AGAIN". By this time I had had enough and I left the site, not having made any purchase. I then received TWO emails from Paypal saying that Joanns had charged me TWO TIMES FOR 2 ORDERS THAT DID NOT GO THROUGH! Paypal cannot remove them. I spoke to them and they said Joann's had to delete them from my Paypal account since they did not process any orders, but did take payment EVEN THOUGH THEIR WEBSITE CHECKOUT SAID THEY DID NOT. (I never received any emails or confirmations of any kind from Joanns). JOANN'S OWES ME A REFUND TO MY PAYPAL ACCT. OF $31.94. I HAVE JUST FILED A COMPLAINT AGAINST THEM WITH BBB IN HUDSON OHIO TODAY, MARCH 16.