Myron

Jan 13, 2023

Horrible Customer Service In Nov 2022 I was traveling with a 26ft…

In Nov 2022 I was traveling with a 26ft Uhaul truck with a car hauler trailer. I stopped at your New Baden IL store to fuel and stopped at your pumps with the trailer partially blocking the throughway on the opposite side of the store. There was a box truck parked at the pump in front of me so I could not pull forward. I exited the vehicle and started pumping the the gas. The other driver continued to watch the pump as I went into the store to use the bathroom. As I entered the store the cashier asked if I was with the uhaul and I replied "yes", she then said you can't park there, you are blocking other customers. She replied that is so stupid, who would do that. I told her if it is a problem, it will be taken care of as soon as I go back to the vehicle, butI need to go to the bathroom first. As I continued on she continued to berate me to other customers. When I came out of the bathroom she continued to berate me to the other customers calling me stupid and dumb. I walked out to move the truck and the other driver was walking in and I told him they were a little mad at us inside for parking like this. He entered and said we are sorry but we had no other choice but to park like that and she started berating him and telling him it was none of his business. Needless to say an argument happened and the driver just walked out. I returned to the store to ask for the manager to express my disbelief and anger for being called names and berated in front of other customers. Again I did not say anything to her as I am talking to a manager in training. He gave me a number to call and I asked him for the name of the cashier and she again started saying don't give him my name. She started arguing again, so I start walking out the door and another employee makes a remark in a condescending voice " Sir you have a nice day" and I turn to him and ask for his name. That again started an argument. I departed and continued my trip home. The next day I called and the person I talked to said he was the assistant manager but would not give a name. I started a conversation with him about what had happened and he got angry with me and hung up. I called back and another assistant manager answered and would not give a name. She gave me corporates number which was not correct. I finally got a number for corporate off the internet and called. Corporate took my complaint and said I would hear something from them as soon as they pass this on to the District Manager for that area. The incident was the end of November and no contact yet. My job requires me to have contact with people every day and if I would ever berate someone in public, my job would be terminated on the spot. I have come to the conclusion that Casey's as a company does not care about the way customers are treated.