Hazelton's Canada
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Average experience - better value for $ elsewhere
Writing this review to reassure people who have placed orders and only found the negative reviews thereafter. My experience with Hazelton was average / okay. I ordered a bottle of champagne and roses as a congratulations present for a family member - ordered within the stated timing (pre 2pm ET) on Thursday for delivery on Friday (and paid $38 extra for this delivery but it was very last minute). Late: The gifts arrived on Monday rather than Friday, 1 business day later. This is not a complete disaster but as mentioned I had paid a lot for a priority shipping, which was not respected. No customer service: When I did not receive an email confirmation, I waited for several hours in a virtual queue on the live chat feature - nobody answered my message. I also sent an email - this remains unanswered. Good quality of products when delivered: The gifts arrived in perfect condition and the products were exactly what I had ordered (both premium, there were no substitutes for cheaper alternatives as I’ve seen other commenters mention). No complaints here. Expensive: The gift basket cost over $200 including the priority shipping (for $100 worth of stuff). You can probably get better value for money elsewhere.