Celebrity Cruises
View company profile →
Worst pre-sailing service - best cruise marketing words
If you appreciate getting easy pre-sailing assistance with your questions - forget Celebrity. Helping a customer before sailing is the worst. Celebrity's website, automatic phone system and customer service provides excellent marketing words - but no service help. Automatic phone system does not recognize valid entries and puts you into a loop. Wait times for customer service is beyond poor - why not provide a call back service. Then if you are lucky to contact a human, 1) can't understand them 2) they have very limited authority to do anything - but easily take payments 3) unable to answer questions not on their script. Website site information (other than buying or marketing activity) often has dead links and no information. If impressed by marketing words, then you'd be happy. If want easy quick answers and a helpful service / information, then forget Celebrity