CO
Covéa Insurance plc
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8 days and still haven't picked up car for repair!
My husbands car was hit last week. Day 8 and the undrivable car is still on our driveway. They allocated an accident and repair with no pick up truck and outsourced a pick up truck to a 3rd party. Due to be picked up and nobody has turned up. Took me several days of arguing to get a hire car which is included in our policy. Garage they have picked ,also advised 2-3 months to get car back and the damage is not extensive just cosmetic. They do not do anything off their own backs , you have to call daily and beg them. Still broken car remains on driveway. in 37 years of driving this is the worst company I have ever dealt with , leaving feeling very stressed. Official complaint to FCA unfortunately.