TurnKey Vacation Rentals
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Turnkey doesn't care about their customers
I had a reservation in Black Mountain 01/15-01/17. The weather was too dangerous to travel so I asked if they would be so kind to change my reservation due to dangerous road conditions. They refused to assist and after many phone calls and begging just to change my reservation to another weekend. They said we will have a response in 48 hours, well 48 hours have come and gone to no response. Since they didn't care about my family's safety, I made a decision to cancel and lose $654.00. However, at one point one of their reps said we can change your reservation but you have to stay this month. I said let me look at my dates and I will call you back. When I called back to change they wouldn't honor what their own representative said. I feel as if they have lied and stolen my money. I have never had this experience with VRBO or one of their management companies. I could understand if it was in my control but this situation wasn't and as I look outside my own home I wouldn't have made it back safely even tomorrow. We have over 4 inches of snow and now ice is forming. DOT says it's too dangerous to be on the roads and stay off. I can't believe they didn't put the customer first at all. I hope people read this and think about booking first. I would have had to check out at 10:00 on Monday and it's not supposed to be above freezing. I couldn't stay another day due to work. It's been 4 days since they said I would hear from them.