Five Star Properties and Bliss Beach Rentals
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We did not have a good experience with…
We did not have a good experience with this rental agency. We had to call and ask them to update their system so we could get our door code on the guest portal. Upon arrival the entrance to our gated community was completely blocked off because of road construction. We checked our guest portal for an alternate entrance and no information was provided. We called the number provided and had to leave a message. Someone returned our call about 20 minutes later. Our rental came with beach chair rentals. The guest portal told us where our beach access was and that’s where we went but no chairs. We called the beach chair rental company and they said they put our chairs in a spot closer to our house but we needed a gate code to get in. We called Five Star and they said the rental company put them in the wrong spot and they would put a call in to them. The next day still no chairs, we called Five Star and they said no one had called them back. That was basically the only hell they offered. We finally got chairs the third day of our trip because we went and bought them ourselves. Our tv’s were not working at all. We called the first day and submitted a work order. A maintenance guy came 6 hours later but we were not home. He left a note that he would come back if we wanted. It never was fixed. We have stayed in Seaside for 11 years and never had problems like this. I do not recommend this agency in regards to customer service.