White Fox Boutique
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Avoid White Fox: Bought a navy sweatshirt and shorts for…
Bought a navy sweatshirt and shorts for my daughter. The sweatshirt is hand wash only and the color of the sweatshirt had awful streaks of red all over. The integrity of the short’s color was intact. Both were washed in the same load with mild detergent and then dried. I contacted customer service for a return. Customer service told me it was my fault because it’s hand wash only! Creating an oversized sweatshirt that mandates hand washing is pretty stupid. I can see intimates or a fancy top. They don’t really don’t make the buyer aware of handwashing, this is absolutely out of the norm for a sweatshirt. Buyer beware! This is my first and last purchase from White Fox! I'll paste the correspondence so you all can see how white fox handles these issues: Response #1: We’re so sorry to hear there’s an issue with your item - this definitely isn’t up to the standard we strive to maintain at White Fox Boutique, and we appreciate you bringing it to our attention! To help us resolve this for you as quickly as possible, can you please confirm exactly how this item has been washed and dried? This way I can best assist with your fault. Once we’ve received that, we’ll be able to assist you further with your concern. Response #2: I can see from your email correspondence that the care instructions for the garment were not followed. Unfortunately, the care label of this garment states "cold hand wash only"! If the care instructions were not followed when washing the garment, we are unable to offer any sort of compensation for the item. The care instructions are sewn into the garment's interior. We apologise for any inconvenience!