Travel Trolley
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FALSE ADVERTISEMENT! SCAM
Booked a flight with travel trolley to Calgary for january. Paid extra for no cancellation fee. Called to cancel 7 weeks before my flight to be told the cancellation fee is almost HALF the price of the flight! I asked why this was when I paid extra for the security of this not happening and was told it’s only free if you cancel 24hrs before your flight… so it’s free a day before your flight but nearly 2 months before is an extortionate charge how does that make sense!? When I asked where this info was on their website or terms and conditions (because Yes I read them all) I was told it’s stated on my invoice. Yes, on the invoice AFTER I’ve paid you. Where is this info BEFORE I pay you. Was told by the guy on the phone this is info is not stated on their website or before booking. So he admitted… FALSE ADVERTISEMENT! I will be issuing a charge back from my bank thank you.