Taryn

Nov 6, 2015

i am very unhappy with this company

i placed an initial order for two of the dermawand systems. i pain several hunmdred dollards for them as well. when it arrived about half of what i ordered and paid for was not in the box. when i called to tell them this they were suppoise to ship me the missing parts. however i was charged for this order and i never recieved the complete order again. then the automatic shipments that come every month or so have never arrived but i was charged for those as well. i was really excited about trying this product because i am a RN and worked in dermatology and cosmetic surgery for several years where we used dernabrasion ancd chemical peels as wella s face lifts. this product promised great resultxs but i wouldnt know because i have yet to try the dermawand because i felt ripped off. also the other products from other companies they sale during the phone call to order the dermawand was a rip off too. i have been charged numerous times for a product or rather a walmart $100 gift card for trying the service in which i never recieved the card or the information about the sevice offered. they have however charged my account several times withdrawing my money to pay for something i have never heard of since my first call to order dermawand. i remember the sales lady promising me that if i didnt like services i could call and cancel at any time but i never received the product information to know if i liked it or needed to cancel and ashe said either way the walmart gift card wass mine for trying the service. i am very busy vand forgot all about this unfril months later when i just happened to reveiw my bank statement and seen the charges from both dermawand and some other company tyhat i am in the process of trying to reach. i feel its only right to pay for what yoy get and if there is a satisfacftion guarante then that should be honored but never should funds be taken out of a persons account when the product does not get sent or received by the consumer. then they put 30 daY limits on returns and for a perszon who is very busy they may not look at there bank statements in great detail every 30 days and a busy person may let it slip their mind that a package or two is suppose to be coming but never does and usually when you dont receive a product you are not charged for it. i have learned a valuable lesson dealing with these two businesses. npw i jjust pray they do the right thing and redfund the several hundred dollars they took from my account for a product and service i never recieved.