Water Babies
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Poor facility condition and class vibes, overly strict term policy
A few very disappointing things made us decide to cancel after one class: 1. The venue has no specific facility in the changing rooms to accommodate babies/toddlers, e.g. with only a wooden bench and a few hangers, it's incredibly challenging for the parent to change a baby/toddler. 2. There's no trial class. You pay a full month of classes at signup and as long as you've taken one class, it requires 4 weeks cancellation notice. So you are paying for at least 5 classes no matter what. This feels like a rip-off. 3. The teacher is not very engaging. It feels like they just want to get over it as fast as they can. There were 6 babies in the class and we could barely hear the teacher talking. No singing like other swim classes we've taken at other places. For parents who don't know the teacher's routine, it's very hard to follow what's going on. On the positive side, the customer service was very responsive and effective. They resolved our requests promptly.