Renee

Oct 19, 2019

Overview of experience

Overall, the initial response time with the property manager was great. A few glitches along the way. Until a complaint or an email to a higher up is sent voicing concern or dissatisfaction. Having dealt with landlords directly in the past, The lease renewal process is less than professional in my opinion. As an insurance professional, the most important aspect of service is a timely response and notice of changes. I was given no advanced notice of a severe change in our lease agreement and no time to decide whether or not we wanted to continue the lease agreement at renewal. Emails were sent requesting a discussion on a rental fee increase along with the changes in the parameters of the agreement. That included additional costs that were being passed from the landlord to me. Although the actual rent increase was nominal, the additional monthly expenses of repairs and maintenance were not disclosed until it was too late for us to decide to terminate and move on Our increase in total is approximately $200 more than the prior lease term. What a terrible thing for most tenants to have to endure and factor into a monthly budget. We are now forced to sign a lease for another year or risk losing a large deposit and endure a higher month to month option. Buying our own home has never been more of a necessity than now. The mortgage would be less. With no contact with the landlord directly it has been a very disappointing experience to say the least.