Lloyds Bank Insurance
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WIDNES BRANCH
Dealt with Pat yesterday. Absolute nightmare. I hold a savings account with Lloyd's but do not posses or want a bank card because I've never been great at saving. Doing it this way forces me to go in to the branch to withdraw money so that I can save for Christmas throughout the year. For some strange reason Pat didn't seem to grasp any of this and made a big song and dance about me drawing my money out without a card. I went in with the relevant details ie sort code and account number, my ID and not only that they've got a copy of my signature on file. They may even have a picture of me as well to confirm but I'm not 100% sure of that. The other little bit of confirmation that she didn't really need was the fact that I was actually transferring my money to another account with a different bank IN THE SAME NAME!! I understand that there are people committing fraud on a daily basis but this is why I bring all my ID to confirm who I am. Not only that but I've been doing this for years and never had an issue until I ran into Pat at the Widnes branch. In the end after she'd made a scene she ended up just giving me my money which is what she should have done in the first place.. Here's one for you Pat if you read this.. How's about just do your job and give people their money when they prove 100% to you who they are. After all it's not your money is it love