Princess Cruises
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Seriously Negligent Accounting. Stay Away!
This is a follow up review. Some financial issues still not resolved months after cruise. Accounting disasters started with Princess double charging us our fare! Out thousands extra and nearly drained our account. Hours of holding on the phone and all they could do was cancel and rebook--losing our original discount rate. But to make up they did offer complimentary Premiere package (in writing). But twice canceled our complimentary Premiere for "non-payment" and finally 3 days before sailing we were told by a rep he was going to cancel our entire cruise, resulting in a 4.5 hour phone call and having to become very insistent. "Oh, he made a mistake. Oh well." All this despite our bill clearly marked "Paid in full." They would not allow us to email it to them. Thankfully a senior supervisor did actually have access to this document, but then tried to just give us a $500 on board credit instead of our $2300 Premier package. We told him we had it in writing and it was a contract and were they going to honor this written agreement? He finally relented. Then agreed we were right, but again, tried to cheat us and only offer a pitiful on board credit if we paid for was was in writing as "complimentary" and "On Princess." Scam! While the actual cruise last March-April was fine and the food and service were very good here we are in July 2023 and still nothing from Princess on our promised (in writing) refund for an excursion they canceled of their own accord in Martinique. Ditto our 2 COVID credit days despite calls and chat messages to them. They just wait on you to give up. First time with Princess and we won't ever be sailing Princess again as it's just too risky financially.