Water Babies
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Good lessons but avoid this company
First of all the instructors we had were all good and we had no bad experience with the classes, these and the venues vary depending on where you are. BUT The administration is the real problem, they use all sorts of dark patterns to lock you in. The terms and conditions aren’t available on the website before subscribing and they tell you to ask by email. First red flag You can only join or cancel by phone, email or post which adds tactical friction. Second red flag. On the phone they tell you that your baby must only use their own brand of nappy protector and wet suit. In reality instructors only want the nappy protector. Third red flag. The most critical we encountered is that despite their terms and conditions saying that you can cancel with 4 weeks notice when my partner called 31 days before the last lesson she was cancelling for they argued that it is not weeks but actually it is 4 classes and forced her to pay for one extra class. This wasn’t a single operator as they asked second opinion to their manager. The company bank on people like my partner that are lenient. I would have cancelled the direct debit. Their silly made up interpretation of being classes instead of weeks would not have withstood any ombudsman. I don’t have any link to the terms and conditions to share here because you know that’s something you want to hide behind a login page when you run a business exploiting gentle people. Avoid this dodgy business, they are not serious. It’s ridiculous they boast about being a B-corp when I had a much less evil experience shopping with Amazon or Apple. Update: Despite the answer below, nothing changed