Leaf Home Water Solutions
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Poor communications and post-sale services, false selling.
The salesman named Kyler Gross stopped my house to do a consultation for RO and softener on Sep. 30th. He told me I had to call the electrician in order to install an outlet on the side of my house for the softener system because the system could not be installed in the garage. I then called the electrician number recommended by Kyler and it cost me $800. However, on the day of installation, the installer told me we were able to put the system inside garage which indicated I spent $800 unnecessarily. Kyler was the person who made false selling. I did not blame him even though I was very upset. I spoke to the install manager Thomas, he agreed to take half of the outlet installation fee off from my quote which was fine and I said ok with it. The installer Torian was professional and polite, he answered all my questions as much as he could, all good. Soon after installation, my dad found out that all water in our house are softened which does not contain enough calcium or magnesium. He insisted such water will cause health issue in a long term so we decided to make a cancellation. I then called Thomas the install manager again to request a cancellation. From that point on, he began to ignore my communications by not answering phone calls or messages at all. Both the install manager Thomas and salesman Kyler ignore my inquiries and concerns, they stopped communicating with me. What happened next is pretty obvious, the local sales manager called me and told me I have passed the three day cancellation policy, no way for a refund. The local sales manager explained to me how they could work this around by providing me remineralization filter to my RO system. Yet, no updates, no clarifications. To summarize, I did not have issues with the products, so far they are doing fine. It's the poor communications and bad post-sale services which make me frustrated.