lululemon.uk
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I would give zero stars if I could
I would give zero stars if I could. I have never ever written a review on Trust Pilot before but I am livid. Lululemon sent me the wrong item. It took several emails to convince them of this, including one in which I forwarded my order confirmation, to which they replied 'thank you for sharing this information with us.' YOU ALREDY KNEW WHAT I ORDERED! I GAVE YOU MY ORDER NUMBER IN OUR FIRST EXCHANGE! LOOK IT UP! After finally agreeing to accept the item, they sent me an email with my return information BUT FORGOT TO ATTACH THE SHIPPING LABEL. Then when I called to sort it out, the rep could not make a label for me because one had already been generated, had to put the request in manually, and told me it would be another 5 days before I got it. Throughout, no apologies, no admission of error. A total f£$-around. Never again.