Apex Car Rentals Australia
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Laughably bad
Flight delay pushed our arrival in Brisbane to after 2pm. Apex office closes then (really? At an international airport?). On landing received a cheerful text saying "Nothing heard from you so we've gone home, back tomorrow 730 am"! Of course this message could not be received in flight, so now stranded as Apex was uncontactable. Hired a car from the truly excellent Sixt office, phoned Apex the next day to be greeted with outright hostility and repeated threats to put the phone down when I tried to make my complaint. Apex Brisbane airport staff showed no concern for events, rather aiming to see off another troublesome punter- talk at them, tell them they're wrong and if they persist, threaten to put the phone down. Clear conclusion is to avoid any dealings with the Apex Brisbane staff and hire a car from someone else. NB We hired the Apex car via GoSee, whose staff were polite, understanding and helpful throughout. The above feedback in no way refers to GoSee.