AP
APT River Cruises & Tours
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Great cruise but APT don't care about customer service
The river cruise itself was fabulous. Great ship, good food, loved the atmosphere and we were so lucky with the weather. However this was a package and where APT fell down were the awful hotel in Nuremberg and using a suicidal driver who thought it was clever to scroll through his WhatsApp and take photos at 95mph on the German autobahn. I did email and complained about these two things and had no response at all so clearly APT do not rate customer service very highly and therefore I have marked them down to 3 stars. It's not just about the river cruise - it's the whole APT experience!