Culligan Consumer Products Ireland Ltd
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carried out work in my apartment last…
carried out work in my apartment last year, serviced again 11 weeks ago. It has since been confirmed that the wrong part was fitted/installed incorrectly on the main pipe, and the top cap on the tank had a slight crack, causing a silent leak that couldn’t be seen. Over around 10 weeks, water escaped behind my sink and under my floors, completely destroying my kitchen, sitting room and hall floors, and spreading into the carpeted common lift area of the apartment block. We were left with puddles of water throughout, and all of my floors had to be ripped up. My home has been made uninhabitable. When the leak was discovered, we rang at 9am and a technician phoned back to show us how to switch the system off. He said a manager would call — but no manager ever has. Since then, I have sent 4 emails with no reply. My co-owner phoned several times, waiting over 15 minutes each time, only to be cut off at the top of the queue. I have photos and videos from before and after to prove the damage. I am holding Celtic Water Solutions fully accountable for the damage to my home, where my children live, and claiming against their liability — yet all I have received is complete silence. I am still waiting on acknowledge.i would never use their service again or recommend them to anyone.