Routes Car Rental
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Not worth it at all. Stay Away from Routes San Juan
I strongly urge travelers to avoid Routes Car Rental in San Juan, Puerto Rico. After returning my rental vehicle in good condition, I was blindsided with a $200 cleaning fee for a small amount of sand on the driver's side floor mat. This is a common and minor occurrence in a tropical, beach-adjacent location like Puerto Rico. The fee is entirely unreasonable, especially considering the photos they themselves provided clearly show the car was returned in good condition. Yet, in all written correspondence, they falsely described the vehicle as "extremely dirty." That is factually incorrect and incredibly misleading. In addition, I was forced to purchase additional insurance at the counter, even though I provided valid documentation proving that I already had rental coverage through my primary provider. They rejected it without cause and charged me anyway. The vehicle also had a tire leak, which required me to stop multiple times and refill it with air using my own funds. When I brought this to their attention, they denied it ever happened. Routes Car Rental dismissed all of my concerns, denied my refund request, and claimed none of my issues were valid despite photo evidence and documentation to the contrary. This company operates dishonestly, takes advantage of travelers, and hides behind deceptive practices. I am sharing this review to warn others and to encourage Routes to reconsider and refund the unjust charges applied to my rental.