CE
Celebrity Cruises
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Very disappointed
One star doesn't adequately describe my anger at the charges levied by Celebrity for a genuinely unavoidable cancellation. Along with the agent and one excursion we are out of pocket by over £1000. My wife has a lot of pain and is under a consultant. A recent consultations means we can't make the cruise. The agent is nit interested saying claim on insurance. We tried to appeal at the tail end of last year before we've booked insurance because why would we pay for insurance in a year we don't need it. I am now investigating what action I can take because as pensioners, this began as a once in a lifetime joint 70th birthday treat but instead, the agent wouldn't cooperate and it leaves a sour taste.