Hazelton's Canada
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RUN, DO NOT USE THIS COMPANY
Wish I’d read reviews before placing an order. Looks like my experience is a common theme. Delivered 2 weeks late, full of mold and 11 out of 15 items were delivered damaged and/or unusable. Spent hours on the phone to the courier trying to find out why it was so late as Hazelton’s Canada wouldn’t help. Have been given less than 30% of the total cost of the gift basket as a refund (which I rejected). The CSR I dealt with (Steven) was horrible to deal with, wouldn't give me an opportunity to discuss better compensation or pass my complaint to a manager, and lied about the refund process. Hazelton's Canada can file a damage report with their courier so any refunds should be reimbursed, which should therefore not result in losses to Hazelton's; however, they are either keeping the reimbursements or are too lazy to submit a claim. Absolutely atrocious service from both Hazelton’s Canada and their courier Canpar. Would give negative rating if I could. Google reviews shows photos of the received products.