My Cruises
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Buyer Beware
Buyer Beware - Know What You’re Getting Prior To Making Any Payment!! We booked our bucked list cruise with My Cruises 2 weeks ago. When we spoke to the sales consultant we were advised that there was only one cabin left on our sailing date so we needed to be quick. As a result we subsequently paid our deposit. After looking at the booking summary we were sent, we decided that a package with My Cruises wasn’t for us being that the price could fluctuate and that accommodation details wouldn’t be given to us until possibly weeks prior to the cruise date. We wanted to have a bit more control of our holiday. Within 24 hours we contacted My Cruise explaining the situation and was advised that as a result of cancelling we would loose all of the just over $800 deposit we paid as per the terms and conditions in their contract. At this point we pointed out that the terms and conditions in the contract they sent out and the terms and conditions on their website differed remarkably. On the website it stated that if a cruise was cancelled a refund would be given except for an $150 fee per person which I was willing to wear. There was also a fee for flight and accommodation bookings but being that the cruise was not for another 18 months and they were informed within 24 hours flights and accommodation would have been impossible to have been booked. We then sent an email and within 48 hours the response left us even more confused. We were advised that we would be getting a refund of $200 and that My Cruises have now updated there Terms and Conditions on there website to match the terms and conditions they send out after booking. One would have thought that both terms and conditions should have been the same at the time of booking and you can’t then change it to suite your narrative. One also would assume as per Australian Consumer Law that they advise you at the time of booking of their Terms and Conditions and not after making any form of payment. My advice, don’t book with My Cruises and if anyone finds themselves in a similar situation contact Consumer Affairs in your State or Territory and lodge a complaint like we have. On a brighter note, we booked the same Cruise ourselves and despite what we were initially advised by the salesperson, there was still plenty of cabins available.