Mr & Mrs Surrey

Mr & Mrs Surrey

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Reviews by Mr & Mrs Surrey

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Cruise1st

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1 out of 5 stars

Very poor tour and cruise

Very poor tour and cruise. Just arrived back from 18 nights cruise to New England & Canada with MSc and land tour beforehand with Helen wong tours booked through cruise 1st - the worst holiday we have had, picked up from our hotel in the oldest dirtiest coach in new York could not see out of windows ,which is more than a disappointment when you went to see the fall colours, Chinese driver of bus was so unhelpful everyone had had to put their own cases on and off at all the hotels we stopped at,our guide also informed us we had to pay 10 dollars each every day for his and drivers wages which later turned out to be the tips that they both expected us to give them on top of their pay, itinerary was changed for the trips we were supposed to have, tour guide also included extra trips that we had to pay for if we wanted ,which was ok, till I read that the tour to capitol hill in Washington, that he said was 40 dollars each was indeed a free tour for visitors, I would have thought cruise first would have had this tour company and the itinerary checked or tested before putting their name to it.Then the cruise started just about every meal we had in the restaurant was Luke warm even after complaining every night about this ,tea , coffee was always missing if indeed you could get a cup to use, trying to book a show was problematic because they were always booked solid, just not enough shows for the people on the ship who wanted to see them, our first excursion ashore in Newport Rhode Island was by tender as the ship was to big to get into port so had to get a number and queue to leave on the two tenders that were operating that was bad enough but when you think the ship holds over 5 thousand guests most of whom went ashore the return was a nightmare standing in a queue again for over 2 hours in 80 degree heat with no shade. we went ashore again at Boston with our excursion to Salem pre-booked ,all the tours that day were late departing, so we missed our slot at the witch museum,why no-one on the excursions team thought to phone ahead and explain the late arrivals of all tours that day is beyond me, now how does tipping work, our gratuities were included but every time you ordered drinks you had gratuities added again to your bill ,the waiters were rushed off their feet doing their best but officers seemed to be standing around just watching instead of lending a helping hand. Will not be booking with MSc again after this experience.