Musely
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Non-existent Customer Service & Horribly Slow Shipping
Placed a hair pill refill (and paid) on 2/10 and only last night (3/1 and 19 days later) via automated email received a tracking number which is well beyond the promised range and if it arrives by the Post Office estimate of 3/05 will put me over 2.5 weeks off the pill which is not good considering my initial dosing for pills forced me into hair shedding as part of the process so I needed to stay on the pill. Absolutely no updates from Musely proactively to apologize or even provide updates to the delays. Per the forums there are tons of complaints about shipping and lack of communication for various products. As of this review posting, I’ve not received a response to outreach for status sent prior to finally receiving a tracking number. Customers pay a lot for a unique service but customer service is non-existent here and no matter what is causing shipping delays remember the customers have already paid and are not hearing from you. It’s your responsibility to voluntarily reach out and you should be offering to fix the relationship as some customers on the forum have already moved on.