Regent Seven Seas Cruises
View company profile →
The worst Cruise we have ever been on
Prior to starting a cruise with Regent seven seas, to South Africa, i called the London office and asked whether or not i needed a Yellow Fever Jab, i was told that the only stop on the trip that required a Yellow fever Jab would be Mozambique, we decided that rather than have the jab we would give back our tour tickets and stay on board the ship. We flew 11.5 hours to Cape Town, stayed overnight then went to board the ship, it was chaos. About 20 people including ourselves were denied boarding and were told we had to sit and wait to see if the ship would allow us on board because we had not gotten the Yellow fever jab. We all had evidence that we had sought advice from Regent and we had all been given the same advice. We were told that if the ship refused to allow us to board we would be turned away!! We had booked an expensive suite, travelled for 11.5 hours, and spent over £40000.00 for this cruise and now we were made to basically sit in a corner and wait to see if we would be allowed to travel!! it was embarrassing and demeaning, they way we were treated was appalling. when we were finally allowed to board we were all very distressed and frankly our trip had been spoilt. So here is the joke, once on board and halfway through the trip we were then told that we actually DID NOT need the Yellow Fever Jab, not even for Mozambique!! We experienced disgusting customer service, especially from the destination staff, including the obnoxious manager, rude, unhelpful, condescending, i could go on. This was our first cruise with Regent, after 20 years with Silver Seas, needless to say we will be going back to Silver Seas, we even booked our summer Cruise with them while still on board Regent, we could not wait to get of!!! complete waste of money.
