Postoffice
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Dreadful service, with the usual excuses...
More than 3 months on and I'm still chasing the post office complaints team regarding a lost item due to being mis-sold a delivery service by a local post office branch manager. I was sold a service by a branch manager of my local post office, but for an unknown reason she didn't realise or was made aware that the service she sold me did NOT deliver to PO BOXES in the UK. As a result of this, my item mysteriously vanished and I was left trying to contact the courier and the post office. I filled out the relevant online form on the post offices website and had a reply in the 14 days as stated. Frustratingly, it was email tennis without the ability to actually speak to the complaints handler. Despite explaining every detail regarding the missing item and proving fault with the post offices branch manager, the complaints handler tried to pass off the blame onto the courier and then sent me an email stating that my complaint was now resolved! I sent a further 4 emails and surprise surprise, no response. Once again I had to fill out the online form to escalate my complaint, a further period of waiting "Sarah" emailed me back. Again I had to go through the whole story and why I was complaining, we exchanged a handful of emails until she asked me to provide proof of postage along with a receipt for the item sent, I did this immediately and just like that, she disappeared and was unreachable despite a number of emails being sent to her. This is disgusting behaviour and completely unprofessional. It's been a number of months since this happened and I get the feeling that as you cannot speak directly to a human at the Post Office complaints team, they can happily sit and delete your emails at their convenience. I am left with no choice but to escalate my case with an outside organisation.