FMG Repair Services
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No communication, 5 months of waiting. Absolute rubish
I have to say this company is one of the most disappointing companies that I have had to deal with. They are the partners of TESCO Motor insurance group. I am writing this email on 2nd of march 2023. My original claim was made on 19th of october 2022. For a BMW 5 Series 2018 plate. The tesco claims team were great and helpful every time i contacted them. But FMG has taken so long with their communication and missed so many opportunities to process my claim and every time I chased them, they didnt even apologise and failed to answer on why they kept messing about with my claim, missed on communication between me the client and the repairer, and why there was no communication with my insurance at all. First they wanted to take my car to a third party garage for repair, their partner failed to arrange for pick up or have any type of contact with me. Only to email me 2 days after my car is suppoed to be picked up, to say it will be picked up. It was bypnd believe when I read the email. The dates were all over the place etc. After 3 months, in mid Jan 2023 I arranged with BMW dealer to carry out the work, after asking for the permission and confirmation from my insurance (tesco) , BMW dealership was so professional and quick to provide a proper quotation for FMG, it was sent to them on the same day. Guess what? only I find out 40 days later that FMG still hasnt even replied to BMW workshop and that BMW might charge me for parking space. 🤔 After chasing my insurance (tesco) to chase up their incompetent partner (FMG) 12 days later I get a call from BMW to say they have just received a reply. 5 months later. Rubish service. Rubish at communication and if I ever see your Brand name FMG in partnership with any type of business, I'd know that their service will be as shocking and incomplete as yours has been. After 5 months you have at least proven to me that big companies such TESCO can also make mistakes in choosing business partners. They certainly did by choosing FMG.