Halfords Retail
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Tyre Fitting at Home Take Two....
Tyre Fitting at Home Take Two.... Following the fiasco of the first attempt to have two tyres fitted, I waited in for 12 hours, no one from Halfords turned up, nor bothered to contact me to let me know they would not be turning up. I stupidly allowed them to book a new appointment, this time with a two hour window, imagine my surprise when once again no one bothered to turn up...... When I contacted Customer Services this time I asked to have the order cancelled and requested that a complaint was put forward on my behalf. A couple of hours later I received a generic email supposedly from Customer Services, with a last paragraph inviting me to respond if I had any further questions/queries, obviously I did having several questions to which I would like an answer. Three days later, with no acknowledgement/reply, I decided to chase the email, I have now received an automated reply stating the email address is no longer in use! My conclusion is that Halfords clearly do not care about Customers, have no Customer care or standards, if anyone from Halfords should read this I would be very interested to know how they feel this is an acceptable way to treat customers. If I could leave no stars I would, and needless to say, based on my experience I will not be rushing to a Halfords store, on-line service or recommending them to anyone!!