Motorcycleid
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Falsely Lists Non-Compatible Products with Make and Models
I recently ordered a tail light (which I entered correctly through their website), it ended up to be the wrong part because it didn’t fit. Looking at the “Return Process” on their website, I thought returning it would be a breeze. Boy was I wrong. Clicking the “Submit a Return” button only gives you a phone number to call, not a website process like the website led you to believe. I reluctantly called, explained my situation to a service rep and had to be put on hold for a couple minutes. They explained that there would be a “restocking fee” to do a return. For a mistake on their part?! I disagreed with this, and asked to speak to a supervisor/manager, to which they said “They aren’t here.” What?! ... After a couple of exchanges, they wanted to put me on hold... again. This was getting nowhere fast and wasting my time. After reading some the reviews from this site, it looks like a lot of customers have had similar experiences. As a word of advice, avoid this so-called “company” like the Black Plague. Save yourself the money, time, and headache.