Wisper Internet
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Ok product and unhelpful customer service. Hopeful they will upgrade there towers soon!
I edited and changed some of this review after some of my issues have been resolved. After writing my first poor review they contacted me quickly. Thank You for doing that Wisper internet. We are in central Missouri and Wisper Internet bought our local provider Easynet. They have poor customer service and there techs don't get back to you. When you call the people from Wisper make you talk to the people in Smithton and they are very unhelpful, just like they use to be when they were Easynet. In the last year and a half I have called 3 times and emailed 1. The calls we all answered promptly and the girl on the phone had me do the modem reset procedures and when that didn't help she said the techs were busy and they would call me back. That never happened. when I emailed them the service rep said that they do not have the techs call back, but I was told they would on the phone 3 different times for some reason. I have the highest bandwidth they offer in my area which is 2.5MBPs download , I would love it if they would upgrade out tower to get higher speeds like most customers in our area, It goes down quite often ( 4 to 5 times a week ) but usually for only short periods of time ( usually under an hour ). Service is still slow sometimes times I can not stream anything without buffering a lot including YouTube videos, amazon, Facebook market place pictures are the worst to load, usually in the evenings between 530 and 830. I use internet for mostly email and my wife uses it for email, Amazon shopping and Pintrest and it is often to slow to load the pictures. Part of the time it cant even open the pictures in my email. I realize the bandwidth we have is not recommended for streaming but I figured it should be good enough for opening pictures.