Mundys Estate Agents
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Please avoid.
Our dad recently passed away, unexpectedly in his rented accommodation. As a result of his passing, there has been some damage to a small area of carpet which was left unsalvagable. We kept Mundys well informed throughout, only to have a young gentleman from the lettings department asking if it could be cleaned. I diplomatically explained this wouldn't be possible, to which he continued to try and encourage me to use cleaning companies on his reccomendation. He also advised he could probably clean it as he had "no emotional attachment". We eventually agreed that the carpet could be removed. Myself and my husband offered to replace it which was initially agreed. An hour later, he called to say the landlord didn't want this and that we would need to contribute to the cost of replacing a much larger area. He wasn't able to tell us how this would be fairly calculated, he followed that by telling us rent was due in a week and we would be liable for that if the property was not cleared by then. No condolences, no respect and zero empathy. He advised he would contact us. He didn't. We have rang the company since to ask for support in finding meters to take final readings and to continue to resolve the issues with the carpet. They were not able to tell us how to access these or about how we could resolve the outstanding issues. I also complained about the attitude of this young gentleman. I was finally offered some condolences and reassured by the manager that she would take over, deal with any questions and get back to me promptly with a response. But of course, they didn't ring. There had also been documentations on their systems of supposed conversations with the young gentleman that had never happened. Today I handed back the keys to the property. I sincerely hope that they should never find themselves in a similar position in future with such an appalling lack of support and empathy for an incredibly stressful situation. I would warn anyone who may be considering renting property through them in future to consider an alternative.