Westons Cider
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Poor delivery experience
A number of weeks ago I ordered 2 x cases of vintage cider. Had message off Parcelforce stating delivery for following day. Only 1 x case turned up. Contacted Weston’s who explained that one of the parcels was damaged so sent out replacement. Fair enough I thought and put down to bad luck. Placed order eight days ago for same 2 x cases. Again text off Parcelforce stating delivery next day but this time no show. Contacted Weston’s again and they confirmed 1 x case damaged again so arranged replacement. So far nothing has turned up and I had voicemail off Parcelforce stating that the replacement case is also damaged and being returned to sender. Contacted Weston’s again this morning and they are replacing the damage replacement case. I am due 1 x case later today which remains to be seen and I am told the replacement of the replacement case will be with me Thursday or Friday. We shall see. To summarise, be prepared for poor delivery if you choose to order from Weston’s. Twice I have ordered and twice they have damaged the items. The sales team are nice and polite however they will lose customers if they don’t sort Parcelforce out or improve their packaging to prevent damage. To put things in perspective, I have used Laithwaites wines for 25 years and not once have they damaged a case of wine so Weston’s could learn something from them. They use Yodel at the moment who have been excellent. Hope this review helps.