Routes Car Rental
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Frustrating and Unaccommodating…
Frustrating and Unaccommodating Experience We rented a car from Routes in Colorado through Expedia, and the entire experience was frustrating from start to finish. When we picked up the car, we realized Routes has a “no early drop-off” policy, which immediately caused an issue because their business hours didn’t align with the time we needed to be at the airport. We asked if we could drop the car off earlier and receive a refund for the unused day. Routes told us they couldn’t help since the payment was made through Expedia and directed us to contact them. When we called Expedia, they said they couldn’t assist without checking with Routes. After Expedia contacted Routes, Routes refused to provide any refund, even though they said we could return the car early. Essentially, we’d still be charged the full price regardless of returning it early, which makes no sense. What’s baffling is that Routes charges fees for dropping a car off late or at another location, yet they refused to accommodate an early return request or adjust the cost. The back-and-forth between Routes and Expedia wasted our time and left us paying for a day we didn’t use the car. The lack of flexibility, accountability, and customer service from both Routes and Expedia was unacceptable. I wouldn’t recommend renting from Routes or booking through Expedia if you’re looking for a hassle-free experience.