Princess Cruises
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Princess Cruises hidden charges
My family and I recently travelled on Sky Princess, from Southampton 28th May for 7 nights. We had pre-paid a package to include up to 15 alcoholic beverages (for two adults), WiFi for two devices and tips for two adults and two children. The line operates an app based on board account system which I checked on a daily basis up to and including the last night on board. At every check this showed a zero balance to my account. We had repeatedly checked with serving / bar staff that we were within our package allowance and at no time did anyone say were not. On returning home and checking my online bank account I see multiple repeated charges to my account that have no obvious reason or explanation. I was on hold for 1hr 45 minutes to be given an email address and have requested urgent attention to this and awaiting a reply. The cruise was mostly lovely but hundreds of pounds of unexpected and so far unexplained / unjustified costs afterwards is very concerning.