NH Hotels
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Unsafe for Families
Unsafe for Families – Disturbing Incident and Shocking Lack of Safeguards During a recent stay with my young son at this NH Hotel in Amsterdam, we experienced something truly unacceptable. A man who was not a hotel guest entered the pool area—which had no security or keycard access—wearing overtly sexual swimwear. He tried to engage me in conversation, then exposed and showed me sex toys he had brought into the pool area, all within full view of my child. We immediately reported the incident. The man was removed, but the hotel admitted: • The pool doors were unlocked, allowing anyone off the street to enter • There was no CCTV in or around the area • The man was not registered with the hotel In response, the hotel offered a room upgrade and one free night, but refused any further compensation, despite the traumatic nature of the event and the clear failings in guest safety. To make matters worse, management justified their lack of access control by saying they want guests to “move freely”, and their absence of cameras by saying they “protect privacy”. This is not acceptable in a family hotel. These are not guest comforts—they are excuses for negligent safeguarding. I would strongly caution any family staying here. The hotel failed to protect its guests, refused to take full accountability, and did not offer meaningful compensation for a situation that should never have been allowed to happen. NH Hotels need to urgently review their duty of care before another child is exposed to this level of risk.