PR
Private Internet Access
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The VPN service is as advertised. It is impossible to cancel services or stop automatic monthly payments.
The VPN service is as advertised and is 5 stars. I cancelled my service in May 2023 - the service tech indicated that the service would be terminated when my annual subscription ended at the end of June. It is now November and they have continued to deduct automatically from my account. I connected with the service department today and they told me it would end when my annual subscription ended in July 2024. They were aware of my cancellation in May 2023 and where unwilling to stop the payments nor give me access to their billing department directly. Very frustrating. I am now working with my mastercard company to arrange a stop payment.