Pure Electric UK
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Avoid at all costs!!
Absolutely shocking company to deal with! We brought an Air4 Pro in December 2024. Went with Pure because it's UK based and the scooters looked like they were well built and company was reputable. In March we got an E3 fault. Sent it back to be repaired. Easy enough. However, come April, the fault has come back. Emailed Customer Service asking for a refund or replacement, to be told that neither is possible as it's passed their 30 day refund policy. When I asked to see the policy document I was given the link to their support hub faq. A few lines telling you how to return a faulty product and nothing else!! Under the Consumer Rights Act 2015 you are legally entitled to return a fault product for refund, after 30 days, as long as you have given the retailer one opportunity to repair the fault, which we have. Needless to say, this statement was completed ignored by the CS team and they just auto booked a collection slot for repair. The company is an absolute joke and strongly advise you avoid at all costs. I wonder if Lando Norris reads these reviews??