RedPocket Mobile
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my account is on autopay- but they keep losing my card info.
My account is on autopay. every few months i need to put the card # back in because they lost it. And beings the card number is associated with my account,I can't use the same number. I need to add a new card. To add a card, I need to put in a 6 digit code which I cant get because my phone has no service, because it did not renew automatically therefore I cannot recieve texts. It totally stinks! Update: Red pocket contacted me telling me they are taking the review seriously. They now set it up that I can recieve my 6 digit code by email. They also offered a bonus month free on all my lines. There however was a glitch, so they could not do it then. Maybe tomorrow. I did not check if it is in my account or not. They asked me to edit my review. This did not take care of the initial problem. They lost my card # on subscription 3-4 times in the past year. We then lost service and I needed to chat for over an hour each time to reinstall service. You cannot run a business with no phone service.