ME
Medical Alert
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Medical Alert is charging us for a device we never requested or recieved.
Medical Alert is charging us for a device we never requested or received. We have spent days/hours with the billing department with no resolution. We have requested to speak with a supervisor or manager, but there is never one available. They are supposed to have one call us back but that never happens. Dealing with their customer service and billing department has been a frustrating nightmare! You never get the same person twice and no one cares to resolve the problem. We were actually told by one employee that it was our problem, not theirs, and we would just have to deal with it. I would never recommend Medical Alert to anyone. They are there to sign you up and wash their hands of you afterward.