American Freight Furniture, Mattress, Appliance
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It Feels Like They Hate Their Customers
I ordered an electric cooktop on the website, paid for it, they took my money and charged my card. Sent me an email saying it was ready for pickup. I drove over 30 miles to the store and paid $12 in tolls. When I got to the store and after waiting 20 minutes for someone to assist me, I found out they did not have the cooktop. Said they never did have it. So I checked and indeed they charged my card, not just an authorization. I emailed them and asked for a refund and also compensation for my mileage and tolls. They did issue a refund. When I asked for a response on the tolls the emailed answer was only the words "thank you!" and nothing else. This is the 100% unvarnished, unembellished truth. And before you just copy/paste the same reply for the 5,000th time, no, I don't want to call your 866 number and speak with the regional manager. I have no reason to believe the regional manager cares any more about customers than the company s/he works for. Try a different approach that indicates you actually care one tiny bit about your customer's experiences. Can you do that? I bet not.