Celebrity Cruises
View company profile →
AVOID AT ALL COSTS - LAST MINUTE CHANGES TO CRUISE
I've never left a review, but I felt it necessary to make an account in order to pre-warn others about the disgusting service. This will be our first cruise ever and our first time visiting Japan, which has been my number 1 destination to visit for many years. We're going on the 6th August 2024 for the "12 NIGHTS BEST OF JAPAN" it should really be renamed to 11 nights best of south Japan after the below happened. They wait until the day after all deposits HAVE to be paid to inform everyone the cruise has been changed and we're now no longer visiting the north of Japan and we're going to be docked in Tokyo for an entire day. Following the outrage from other passengers, Celebrity Cruise have come back with several reasons as to why, such as their contract running out with the northern docks in Japan... Surely if you're running a company with any level of competence you would know WAY ahead of time of such a thing happening. If the weather was atrocious when we were sailing around Japan and we we're unable to dock in the north etc... I would accept that, as this can happen unexpectedly. However, every single excuse they've provided would've been seen MONTHS in advance. Regardless, we have NO option but to go on this scam of a cruise for the SOUTH of Japan only, as there is no refund available. I will be making an official complaint and going to the financial ombudsmen. Please forward your complaints procedure, Celebrity Cruise. If you read this review, AVOID Celebrity Cruise.