Jo-Ann Stores
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Faithful customer no more!
I went to JoAnn's to return or exchange fabric that a long slice of fabric had been cut off the side. It was as if it had been cut and given for a sample. It also had a spot that I did not notice. I don't have the manger's name but with my receipt #9615 from 7/20/22 Time 5:31pm, you can check the schedule for her name. When she said she could not give me a refund I said ok thanks and walked away. She kept following me and I ask her why. I told her she acted like I was going to steal something. She said she had not seen anyone react as I did. I told her she did not know me. I am sure since I am black and she is white she expected me to get loud and act out! I was going to let this go but I had another incident today. Today when I got ready to check out the cashier informed me you all were charging .05 per bag. I informed her that was why I had my bag. It was a gallon size zip lock bag. It had my table runner I brought to match and 1 5/8 yd of interfacing in it which had just been cut. She said she had to check the bag to see if I had put anything in the bag that I did not bring in. I went off! I let her know I did not steal, I could afford anything in there that I wanted. I was so embarrassed. I am a well kept, 71 yr old educated retired black woman who has been a long time customer of your store. Most of the new set of employees you have there now are fine, but to have those two prejudice employees is bad for your business. I will change my shopping habit and go to Walmart and Hobby Lobby as much as possible. If I have to shop with your chain it will be at your store as seldom as possible.