Leonardo Hotels
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Awful customer service.
I Have now been waiting 4 weeks after submitting an initial complaint, and 2 weeks after a trip advisor agent assured me "I would be contacted" and have still had no response. My reasoning for 1 star is purely down to the poor service I have recieved, having been patient that Leonardo would resolve this. The room on first impressions was of good quality and spacious, but unfortunately the same positive feedback cannot be given for the noise. All hours of the night both me and my wife were kept up by banging shouting and the lift doors, once this had all eased off we were then awoken by clattering room attendants. The doors appear to be wafer thin and unfortunately in my case, did not offer any sound proofing, creating an awful nights sleep. I would not be inclined to return due to the poor room we were given, and the non response from the company regarding this. Hopefully I can get a response here as I was hoping to find a positive solution before positing my review. If you are staying here, be sure your room is nowhere near the main entry corridors.